ORDERING/DELIVERY

You will receive an automated email confirmation of your order soon after placing your order. Please check your junk/spam email folder if you don't see it!

Once you have received your order confirmation, the next time we contact you will be the day before delivery, to let you know that we have sent your order.

When choosing your preferred delivery date, please remember to allow for any unexpected delay in delivery that might be caused by bad weather etc.

RETURN & REFUNDS

We offer a zero-hassle returns policy. You have 7 days after receiving your order to notify us that you wish to return an item. Please email hello@amoreballoonz.co.uk and we will advise you on how to proceed.

Please note, inflated balloons and items which are personalised or customised to your specifications cannot be returned. Do not destroy or throw away any product, even if it's faulty. Goods must be returned to us in their original packaging and in a resalable condition. We cannot reimburse you for return postage. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Missing or damaged goods

If your order arrives damaged or is faulty, please contact us in writing (via email to hello@amoreballoonz.co.uk) ON THE DAY OF YOUR DELIVERY BEING RECEIVED, so that we can discuss a solution with you. We would ask that you include photos to show the damage/fault. In some circumstances, we may also request that you return the faulty items so that we can pass these back to our supplier. We will be unable to address any issues raised if the photographic evidence is not supplied by midnight on the same day, since balloons will naturally degenerate over several days.
If your order has an item missing or the balloon that you have received is not the one that you ordered, please contact us ON THE DAY OF YOUR DELIVERY BEING RECEIVED, so that we can arrange a replacement. Again, we will ask you to send us a photograph of the incorrect balloon(s) for our internal investigation and reports.
If your order does not arrive at all, within 48 hours of the day it was due, and we can verify a lost shipment with the courier service, we will offer a replacement free of charge. If a replacement is not required, a credit note will be issued for use another time. We will attempt to claim for the loss and will require sufficient cooperation and evidence from you in this regard. If successful, we will pass on the refunded sum.

BALLOON CARE

Balloons can be dangerous to young children and animals so please be responsible with your display and ensure that balloons are always kept out of their reach.
NEVER inhale helium, whilst it is a safe, natural, non-toxic gas, when inhaled, the body and brain are starved of oxygen, which can result in suffocation.
The lifespan of your balloons can be shortened by extreme heat or cold so please keep out of direct sunlight and exceptionally hot or cold environments. We do not recommend storing your balloons outside or in an outbuilding such as a garage or shed since this can cause them to shrink. If personalised balloons shrink it can cause the vinyl to ripple or detach from the balloon. This is a natural effect but you can easily peel off the vinyl and enjoy your new naked balloons for a little longer!
Changes in air pressure can sometimes affect your balloons. This in turn can affect the vinyl stickers on personalised balloons. Please rest assured that this will often rectify itself when the air pressure returns to normal and is something of an uncontrollable entity! We are always happy to take a look at photos of balloons that you may not be entirely satisfied with, but this must be on the day of receiving them.
Please do not release helium balloons. We need to love and protect our planet.
Please dispose of all balloons correctly, with your general waste – all of our latex balloons are 100% biodegradable and will decompose within 6 months. If you have chosen foil balloons, please look at recycling or reusing them.